FAQs

We proudly serve the City of Whitehorse and its surrounding areas. If you’re nearby and in need of our services, we encourage you to get in touch to discuss how we can assist you.

Absolutely. We use Tri Nature products, which are Australian-made, environmentally friendly, and known for being gentle for those with sensitivities. Your health and our planet’s wellbeing are our top priorities.

Our primary service area is within Victoria and its surrounding communities. We’re dedicated to making our services accessible to as many individuals as possible.

Yes, we offer bilingual services in
English and Spoken Cantonese, ensuring clear communication and understanding for a wider
range of clients.

Indeed, we are always looking to enhance our service offerings based on client needs and feedback. Stay tuned for new and expanded services in the future.

To become a client, simply contact us via phone or email. We’ll arrange an initial consultation to discuss your needs, preferences, and the specifics of your NDIS plan. From there, we’ll work with you to tailor a care plan that fits seamlessly into your life.

We understand that needs can change over time. Our services are flexible, and we are always willing to adjust your care plan as required to ensure it continues to meet your evolving needs.

We offer a range of NDIS-approved services designed to support your independence and wellbeing. Our team is knowledgeable about NDIS processes and can provide guidance and support to ensure you receive the care you’re entitled to.

Absolutely. We encourage family involvement in the care planning process to ensure that the care we provide aligns with the expectations and comfort levels of both our clients and their loved ones.

Your feedback is invaluable to us. You can provide it directly to your caregiver, call our office, or send us an email. We are committed to continuous improvement and value your input.